At My House Studio, every architecture and interior design project is created specifically according to the client’s requirements, plot details, preferences and project scope.
Because our services involve professional consultation, planning, designing, creative work and allocation of team resources, payments made for our services are generally non-refundable.
Please read this Refund & Cancellation Policy carefully before making any payment.
1. No Refund Policy
Once a payment has been made to My House Studio for any service, the amount paid is non-refundable, except where a refund is required under applicable law or where an incorrect/duplicate payment has been received.
This applies to services including, but not limited to:
- House Planning
- Floor Plan Design
- Vastu-Based Planning
- Front Elevation Design
- 3D Elevation Design
- Interior Design
- Residential Architecture
- Commercial Design
- Space Planning
- Structural Drawings, where included
- Electrical & Plumbing Planning
- MEP Drawings
- Architectural Documentation
- 3D Visualisation
- Online Consultation
- Design Consultation
- Other customised architecture or interior design services
2. Why Payments Are Non-Refundable
Our services are customised and begin based on the client’s specific requirements.
Once a project is confirmed, My House Studio may immediately begin:
- Requirement analysis
- Design research
- Space planning
- Concept development
- Floor-plan preparation
- Design-team allocation
- Consultation
- Drafting
- 3D modelling
- Rendering
- Documentation
Therefore, payments compensate for professional time, expertise, resources and work reserved or performed for the project.
3. Advance Payments
Any advance or booking amount paid to confirm a project is non-refundable.
The advance confirms:
- Project booking
- Allocation of our design team
- Scheduling of the project
- Commencement of professional services
If the client decides not to proceed after making an advance payment, the advance amount will not be refunded.
4. Cancellation by Client
A client may request cancellation of a project at any time.
However, cancellation by the client does not create an entitlement to a refund of any amount already paid.
Any outstanding payment for work already completed or services already provided may also remain payable according to the agreed quotation, proposal or payment schedule.
5. Change of Mind
Refunds will not be provided where the client:
- Changes their mind after making payment
- Decides not to proceed with the project
- Selects another architect or designer
- Delays the project
- Changes construction plans
- Sells or changes the property
- No longer requires the service
6. Changes in Project Requirements
If the client changes important project requirements after work has started, including:
- Plot dimensions
- Plot size
- Number of floors
- Room requirements
- Design style
- Interior requirements
- Elevation concept
- Project scope
the client will not be entitled to a refund.
Major changes may also require additional charges depending on the amount of redesign or additional work required.
7. Client Delays or Non-Response
No refund will be provided if the project is delayed or remains incomplete because the client fails to:
- Provide required information
- Provide plot dimensions
- Submit requested documents
- Provide feedback
- Approve designs
- Respond to communication
- Make scheduled payments
My House Studio may place such projects on hold until the client provides the required information or payment.
8. Design Revisions
The number of revisions included in a project depends on the selected package or agreed quotation.
A request for additional revisions does not create a right to a refund.
Additional revisions beyond the agreed scope may be chargeable separately.
9. Dissatisfaction with Design
Architecture and interior design involve creative and subjective considerations.
My House Studio will make reasonable efforts to develop designs according to the client’s agreed requirements and the revision terms included in the selected service.
A client’s personal change in design preference or subjective dissatisfaction does not automatically create an entitlement to a refund.
Clients are encouraged to clearly communicate their requirements, preferences and reference designs before and during the design process.
10. Online Consultation
Payments for online consultation, architecture consultation, interior consultation or other professional consultation are non-refundable once:
- The consultation has been scheduled and confirmed, or
- The consultation has commenced or been provided.
Failure by the client to attend a scheduled consultation does not automatically entitle the client to a refund.
Rescheduling may be allowed at the discretion of My House Studio.
11. Third-Party Charges
Any payment made toward third-party products or services may also be non-refundable where the relevant third-party provider does not provide a refund.
This may include:
- Specialist consultants
- External professionals
- Printing charges
- Rendering services
- Software-related costs
- Purchased assets
- Site-related expenses
- Travel expenses
- Other project-specific third-party expenses
12. Duplicate or Incorrect Payments
If a payment is accidentally charged or transferred more than once, the client should contact My House Studio with the transaction details.
After verification, any confirmed duplicate or excess payment may be refunded through an appropriate payment method.
Processing timelines may depend on the bank, payment gateway or payment provider.
13. Payment Gateway Issues
If money is deducted from a client’s account but the transaction is shown as failed, pending or unsuccessful, the client should first check with the relevant:
- Bank
- UPI provider
- Payment gateway
- Card issuer
In many cases, failed transactions are automatically reversed by the payment provider.
My House Studio will assist with transaction verification where reasonably possible.
14. Service Cancellation by My House Studio
In exceptional circumstances where My House Studio is unable to provide a paid service and no substantial work has commenced, we may, at our discretion and subject to applicable law:
- Offer an alternative solution,
- Provide service credit, or
- Process an appropriate refund for the unprovided portion of the service.
Any refund decision will take into account work already completed, professional time used and expenses already incurred.
15. Refunds Required by Law
Nothing in this policy is intended to restrict or exclude any rights that cannot legally be excluded under applicable Indian law.
Where a refund is legally required, My House Studio will process the matter in accordance with the applicable legal requirements.
16. Agreement to This Policy
By making a payment to My House Studio, the client confirms that they have:
- Reviewed the selected service
- Understood the agreed scope of work
- Understood the applicable charges
- Read this Refund & Cancellation Policy
- Accepted that payments are generally non-refundable
Clients are encouraged to clarify any questions regarding the service scope before making payment.
17. Contact Us
For any questions regarding payments, cancellations or this Refund & Cancellation Policy, please contact:
My House Studio
Directors:
Mohammad Shoaib Shah
Juned Khan
Website: myhousestudio.com
Email: myhousestudioofficial@gmail.com
Phone / WhatsApp: +91 79877 64185
Address:
1st Floor, 11, Kamla Nehru Marg,
Above Manyavar Showroom, Freeganj,
Madhav Nagar, Ujjain,
Madhya Pradesh – 456010, India